Contact
Let's talk.
We're here to help you get the most out of Onerouter. Whether you have a technical question, need billing assistance, or just want to share feedback — we're listening.
Get in touch directly at
support@onerouter.appWe guarantee a response within 24 hours. Most issues are resolved within a single exchange.
When you write to us, please include:
- Your registered email address or account ID
- A clear description of your request or issue
- Any relevant request IDs or timestamps (if API related)
General Support
Integration & API Help
Questions about endpoints, rate limits, or model availability. Include your account email and request ID if applicable.
Billing & Account
Payments & Plans
Payment failures, invoice clarifications, or plan changes. Our Stripe-backed billing is fully transparent.
Security
Report a Vulnerability
Please use the subject line [SECURITY]. We acknowledge within 12 hours and prioritize all reports.
Data Protection
DPO Inquiries
For privacy rights or GDPR/CCPA requests, put "DPO Inquiry" in the subject for direct routing to our Data Protection Officer.