Community & Support
Get Support
Stuck on something? We're here to help. Choose the support channel that best fits your needs.
Support Channels
| Channel | Best For | Response Time |
|---|---|---|
| Email support@onerouter.app | Account, billing, security | Within 24h |
| Discord discord.gg/onerouter | Community Q&A, real-time help | Community-driven |
| API Status Status Page | Uptime and incident monitoring | Real-time |
Before You Contact Us
To help us resolve your issue quickly, please include:
- Your registered email or account ID
- The API endpoint and model you're using
- Any relevant request IDs or error messages
- Steps to reproduce the issue